Refund policy

Glow first. Worry never.

We want you to love your LazyGlow ritual. If something isn't quite right, our returns are as effortless as the glow.

30-Day Returns

You may return your item within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original box with all accessories and packaging.

How to Start a Return

Email us at support@thelazyglow.store with your order number and reason for return. We'll reply within 24 hours with your return instructions and address. Items sent back without first requesting a return cannot be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer, unless your item arrived defective or damaged. We recommend a trackable shipping service, as we cannot guarantee receipt of your return.

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, email us within 7 days of delivery with your order number and a photo or short video of the issue. We'll make it right with a replacement or full refund, and cover return shipping.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days of receipt. Please allow additional time for your bank or card issuer to process the refund. Original shipping charges are non-refundable unless the item was defective.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return is accepted.

Non-Returnable Items

Items that have been used, are missing parts or packaging, or are returned after 30 days are not eligible. Sale items and gift cards are final sale.

Questions

We're here for you: support@thelazyglow.store. We respond within 24 hours.